At Happy Hound Pet Services, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data of our clients, including one-on-one, group, and day training customers.
Information Collection and Use
Personal Information:
When you book training services with us, we may collect personal information, such as your name, address, contact information, and details about your dog. This information is used solely to provide our services effectively.
Training Notes and Homework:
As part of our training, we provide access to detailed notes and homework assignments through a secure, password-protected area on our website. Access is granted only to our clients. Sharing of this information with others is prohibited.
Behavioral Information:
For clients with behavior cases (e.g., aggression), we collect details about the dog’s history, triggers, and any behavioral concerns to create an effective training plan and, when applicable, to collaborate with veterinary professionals.
Veterinary Collaboration:
In cases where your dog requires behavioral intervention involving a veterinarian, we may share relevant information about the dog’s training and behavior plan. This collaboration ensures a well-rounded approach to your dog’s care.
Data Security – Storage and Access:
All collected information is stored securely, and access is limited to authorized personnel only. We use password protection and encryption where applicable.
Website Security:
Client access to training notes and homework is protected by unique passwords. We recommend that you keep your password secure and do not share it with anyone else.
Data Retention:
We retain your personal information only for as long as needed to provide our services or as required by law. Upon request, we can delete your information, except where retention is legally necessary or justified for our records.
Your Rights – Access and Correction:
You have the right to access the personal information we hold about you and request corrections if needed.
Data Deletion:
You may request the deletion of your personal information, subject to any legal requirements for data retention.
Withdraw Consent:
If you no longer wish for us to collaborate with a veterinarian or share any of your information, please inform us, and we will discontinue any sharing.
Financial Information
- Payment Processing: For clients who pay by credit or debit card, we use secure payment processing methods to protect your financial information.
- Storing Payment Details: If you choose to leave your card information on file, it will be stored securely by our payment processor or a trusted third-party provider. We do not store complete card information on our servers.
- Security Measures: We follow industry standards to ensure that your financial information is handled securely, including encryption and access restrictions. Only authorized personnel have access to this information for billing purposes.
Policy Changes
We may update this Privacy Policy occasionally. We will notify clients of any significant changes. Continued use of our services after changes signifies acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:
PO Box 205
Rudy, AR 72952
479-358-7738
info@happyhoundpetservices.com